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Legal

Privacy Policy

Your privacy matters to us. This policy explains how Cooliie collects, uses, and safeguards your personal information when you use our platform.

Effective Date: January 1, 2025
Cooliie / Ingroinfo Infra Pvt. Ltd.

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This Privacy Policy applies to our website and its associated subdomains (collectively, our "Service") alongside our applications. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service.

01

Definitions & Key Terms

To help you better understand this Privacy Policy, the following terms are defined as used throughout this document.

Cookie
A small amount of data generated by a website and saved by your web browser. It is used to identify your browser, provide analytics, and remember information such as your language preference or login information.
Company
Refers to Cooliie, the entity responsible for your information under this Privacy Policy.
Device
Any internet-connected device such as a phone, tablet, computer, or any other device that can be used to visit and use the Services.
IP Address
A number assigned to devices connected to the Internet, often used to identify the geographic location from which a device is connecting.
Personal Data
Any information that directly, indirectly, or in connection with other information allows for the identification of a natural person.
Service
Refers to the service provided by Cooliie as described in the relative terms and on this platform.
You
A person or entity that is registered with Cooliie to use the Services.
02

What Information Do We Collect?

We collect different types of personal data to provide and improve our services:

Identity & Profile Data
Name, username, photographs, and gender.
Contact Data
Mailing address, location, email addresses, and mobile numbers.
Technical Data
IP address, browser type, device ID, operating system, access times, and mobile application activity.
Transaction Data
Details of the Services or Professional Services you have availed, UPI IDs for processing payments, and limited payment details provided by our processors.
Usage Data
Information about how you use our platform, booking history, user clicks, and time spent on the application.
03

How We Use Your Information

We use your personal data only when the law allows us to. Purposes include:

Verification
To verify your identity and create your user account.
Service Delivery
To provide the Services and enable the provision of Professional Services to you.
Improvements
To monitor trends, personalize your experience, and improve our business models.
Communication
To send periodic notifications, updates, and marketing communications (where permitted).
Safety & Compliance
To protect our business, troubleshoot issues, and comply with legal obligations.
04

Disclosures of Your Personal Data

We may share your personal data with:

Service Professionals
To enable them to provide you with the services you requested.
Third-Party Vendors
Trusted partners who provide hosting, payment processing, marketing assistance, and data analytics.
Legal Authorities
When required by law, court order, or government authority to disclose such information in good faith.
05

Your Rights & Data Deletion

Access & Updating
You warrant that the data you provide is accurate. You may request a copy of your personal data or request corrections by emailing us at [email protected].
Account Deletion
You may delete your account and stored personal data by sending an email to [email protected]. Processing may take up to 30 working days.
Retention
We retain data for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements.
06

Data Security

We implement appropriate security measures, including encryption, password protection, and physical security, to protect your data. However, you are responsible for keeping your account password confidential. We are not responsible for unauthorized activity resulting from compromised passwords.

07

Updates to This Policy

We may occasionally update this Policy. If we make changes, we will upload the revised version on the Platform. By continuing to use Cooliie after these changes, you consent to the updated terms.

08

Contact Us

For any questions regarding this Privacy Policy, please contact us at:

Email
[email protected]
Address
#151, 10th Cross, Sector C, Amruthnagar,
Bengaluru - 560092, Karnataka, India
We take your privacy seriously.

Cooliie is committed to handling your personal data responsibly and transparently. If you have any concerns or questions, don't hesitate to reach out to us at [email protected].